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Help Desk Support
Knoxville Metro, TNApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We're looking for talented Help Desk Operators to join our team in Clinton, TN metro area. This position will support a complex government client and will require Tier I technical support to end users by diagnosing issues and guiding them through step-by-step solutions. Must be able to support a 24/7/365 service desk.
Work Location:
Onsite – Work from one of our office locations.
Clearance:
Must be US citizen with the ability to obtain a TSA Public Trust / EOD security clearance.
Primary Roles and Responsibilities:
Onsite – Work from one of our office locations.
Clearance:
Must be US citizen with the ability to obtain a TSA Public Trust / EOD security clearance.
Primary Roles and Responsibilities:
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Ability to troubleshoot technical issues related to equipment, software, hardware, and network malfunctions, following established operating procedures.
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Capable of diagnosing, resolving, or escalating technical issues as needed in accordance with support guidelines.
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Deliver exceptional customer service by communicating technical solutions clearly, managing issues with empathy and professionalism, and maintaining a positive, solution-focused approach.
Required Knowledge and Experience:
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High school diploma or equivalent.
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0–2 years of relevant experience in a technical support or customer service role.
Preferred Education, Skills, and Experience:
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Prior call center experience.
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Strong multitasking abilities in a fast-paced environment.
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Familiarity with IT infrastructure and hardware components.
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Excellent verbal and written communication skills.