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ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We're looking for a talented Help Desk Technician to join our team. This position will support a complex government client and will require technical support by responding to user inquiries, troubleshooting issues, and ensuring timely resolution of IT-related problems.
Work Location:
Onsite – Work from one of our office locations.
Clearance:
Must be US citizen with the ability to obtain a Public Trust security clearance.
Primary Roles and Responsibilities:
ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
Help Desk Technician
Multiple Locations, USAApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We're looking for a talented Help Desk Technician to join our team. This position will support a complex government client and will require technical support by responding to user inquiries, troubleshooting issues, and ensuring timely resolution of IT-related problems.
Work Location:
Onsite – Work from one of our office locations.
Clearance:
Must be US citizen with the ability to obtain a Public Trust security clearance.
Primary Roles and Responsibilities:
- Serve as the first point of contact for end users requiring technical support.
- Troubleshoot hardware, software, and network issues.
- Document issues and resolutions in ticketing systems (e.g., ServiceNow).
- Escalate complex issues to higher-tier support teams.
- Maintain knowledge base articles and support documentation.
- 3+ years of IT help desk or technical support experience.
- Proficiency in troubleshooting Windows and Microsoft 365 environments.
- Experience with ticketing systems such as ServiceNow, Remedy, or Jira.
- Associate or Bachelor’s degree in IT or related field.
- CompTIA A+, Network+, or Security+ certification.
- Excellent communication and customer service skills.
ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
- Employee Assistance Program
- 401K
- Medical/Dental/Vision Insurance
- Life/Short-Term Disability/Critical Illness/Accident Insurance
- 15 PTO Days
- 11 Federal Holidays
- Up to $5K towards continuing education and/or professional development