ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. 

We have a Systems Administrator position available in Albuquerque, NM. As a member of our team in this role, you will be part of a dynamic team that is responsible for providing On-Site-System-Manager (OSSM) support in areas of IT System administration and Litigation Technology support. 


Primary Roles and Responsibilities:

• Assist the IT staff and users with correcting hardware, software, connectivity and applications issues or application-based problems using established resolution procedures.
• Support user’s moves, additions, changes, and deletions requested from the organization's user base.
• Accurately answer technical support questions posed by users either over-the-phone, desk-side or by email.
• Must have a basic understanding of policies, software, hardware, communications, security, and network systems employed in complex network computing environments.
• Independently, or in concert with the System Manager, diagnose and resolve information technology problems that affect users or operations and provide for the prompt, orderly hand-off of calls to the designated support staff or hardware vendor to initiate the appropriate service response.
• Perform configuration and installation or secure shipment of servers, mobile devices, laptops, workstations, network switches, hubs, fiber transceivers, printers, system hard drives, etc., when required per standard procedures.
• Perform end-user support, network administration, system administration, user training, user account management, Systems Manager training, technical bulletin installation, and daily tape system backup/recovery, as required.
• Work closely with the district Systems Manager on all aspects of the IT function in the district
• Provide basic litigation support in the areas of Power Point presentation, document management and computer set-up in the courtroom.

Required Education, Knowledge, and Experience:

• Associate degree in computer science or related field; OR
• CompTIA A+ certification; OR
• 2 years IT Help Desk support experience in a Windows Active Directory environment; OR
• 2 years’ experience in Computer/IT operations/support in a Windows Active Directory environment
• Experience in managing and supporting Microsoft Windows and Office products (i.e., Word, Excel, Access, SharePoint, Outlook, and PowerPoint).
• Knowledge of litigation support software (i.e., Concordance, Sanctions) is a plus.
• Experience with various Apple hardware (i.e., iPhone, iPad) and other mobile devices.
• Strong background in customer service.
• Experience with office automation hardware, software, and printer support. 

Security Clearance:

• US Citizen, eligible to obtain a Secret Security Clearance.

ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:

• Employee Assistance Program
• 401K
• Medical/Dental/Vision Insurance
• Life/Short-Term Disability/Critical Illness/Accident Insurance
• 15+ PTO Days
• 11 Federal Holidays
• Up to $5K towards continuing education and/or professional development with unlimited web-based training
• Pet Benefit Programs