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Incident Management Specialist
Remote, RemoteApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We have an immediate (remote) Incident Management Specialist position available. If you join our team in this role, you will coordinate and communicate the troubleshooting and resolution status of a variety of events/issues in large complex 24x7x365 enterprise.
Primary Roles and Responsibilities:
- Stand up incident bridges (technical and management) when needed, ensuring required technical resources respond to incidents and attend the critical incident calls, and communicate incident status to stakeholders.
- Communicate, report, and transfer operational status between shifts to leads reporting on critical incidents, open bridges for incidents, maintenance windows, monitoring anomalies, or any other open problems.
Required Education, Knowledge, and Experience:
- High school diploma/equivalent and 10 years’ experience OR
- BS degree and 5-8 years’ experience OR
- MS degree and 4-6 years’ experience
- 5 years demonstrated experience triaging and prioritizing critical incidents.
- Must be a strong multitasker.
- Proficiency with operations center tools (e.g. conference bridges, MS Teams, ticketing systems).
- Proficiency with Microsoft Office applications including Outlook.
- Possess very strong written and oral communication skills.
- Ability to be remain confident and calm while dealing with difficult problems, situations, and people.
Preferred Education, Knowledge, and Experience:
- ITIL foundations certification.
- Remedy expertise.
Clearance:
Must be able to obtain favorable Entry on Duty (EOD) clearance which includes an extensive government background investigation into the following areas:
- Criminal history
- Financial status
- Known associates
- Work history
- Medical release
ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
- Employee Assistance Program
- 401K
- Medical/Dental/Vision Insurance
- Life/Short-Term Disability/Critical Illness/Accident Insurance
- 15+ PTO Days
- 11 Federal Holidays
- Up to $5K towards continuing education and/or professional development with unlimited web-based training
- Pet Benefit Programs