ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. 

We have an immediate (on-site) Help Desk Operator position in Clinton, TN. If you join our team in this role, you will provide tier I technical
assistance to end users by performing problem diagnosis and guidance through step-by-step solutions. You must be able to support a 24/7/365 service desk.

Required Knowledge and Experience:

• High School Diploma.
• 0-2 years related experience.
• Ability to troubleshoot the following types of technical issues in accordance with operating instructions: equipment, software, hardware, and network malfunctions.
• Provide diagnosis, resolution, and/or escalate technical issues in accordance with operating instructions.

Preferred Education, Skills, Experience:

• Strong background utilizing MS Office Products.
• Excels in multi-tasking.
• Working knowledge of IT infrastructure/hardware.
• Exceptional communication skills

Clearance:
Must be able to obtain favorable Entry on Duty (EOD) clearance which includes an extensive government background investigation into the following areas:

• Criminal history
• Financial status
• Known associates
• Work history
• Medical release