Director of Service Delivery and Operations

Location: Dunn Loring, VA
ApplyLogic is a fast-growing Veteran-Owned consulting firm, headquartered in Dunn Loring, VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. We deliver best-in-class technical expertise to the Federal Government market through IT professional service contracts. 

We offer a competitive salary with a robust Fortune 500 type benefits package: employee assistance, employee adoption, 401K with match, medical, dental, vision, life, short-term and long-term disability, 15 paid time days off, 10 holidays, unlimited web-based training and up to $5K towards continuing education and/or professional development and more!
 
Founded in 2004, ApplyLogic is a Veteran Owned Small Business, ISO9001:2008 certified with over $7M annual revenues and 35 employees. Our growth has been recognized in the Washington Technology Fast 50 and the INC. 5000. We have an immediate Director of Service Delivery and Operations position in Dunn Loring, Virginia.

Job Description and Responsibilities:
The Director of Service Delivery and Operations reports directly to the President of ApplyLogic. The ideal candidate will be responsible for all service delivery.  The Director is responsible to:
  • Operate and manage IT Service Management initiatives
  • Program Management expertise
  • Liaison between clients and staff to ensure quality delivery and support aligned to contract and delivery expectations
  • Accurately identify and forecast options to expand client base
  • Manage quality control and project financial efficiency
  • Maintain high level of employee retention by ensuring employee satisfaction through communication, training and mentoring
  • Contribute to refining service delivery and operations
  • Contribute to corporate strategic planning
  • Supervise service delivery personnel, establishing performance standards and supporting individual development.
  • Prepare action plans, implementing customer and contract service standards, and implement change in support of strategic plans
  • Perform project cost, project spend, and project revenue analysis
  • Provide senior-level briefings on project status and issues; prepare briefing materials and project white papers for briefings and presentations
  • Actively engage in industry professional networking events, education and training seminars.
  • Contribute to proposals relative to the Service Delivery responsibilities and clients supported.                  
     
Qualifications:
  • Experience and understanding of Federal Information Technology service delivery environment
  • Familiar with Federal Information Technology procurement techniques, RFP processes and acquisition strategies
  • Familiar with Federal professional service contracts, terms and conditions, compliance, performance standards, deliverables, and quality control
  • Strong written and oral communications, collaboration, and problem-solving skills
  • Strong interpersonal and diplomatic skills with the ability to interact effectively over the phone or in person at multiple organizational levels and across diverse cultures
  • Deadline-Orientated
  • Continuous Process Improvement focused
  • ITIL Foundation Certification
  • Project Management, Agile training and hands-on experience
 
Certifications:
  • ITIL Foundation Certification
 
Education and Experience:
  • Prefer a Bachelor of Science Degree in Engineering, Computer Science or Marketing
  • 3-5 years of experience supporting service delivery and operations in Federal Information Technology
 
Clearance:
  • U.S. Citizenship
this job portal is powered by CATS
ApplyLogic is an equal opportunity employer. The Equal Employment Opportunity Policy of ApplyLogic is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. ApplyLogic hires and promotes individuals solely on the basis of their qualifications for the job to be filled. ApplyLogic believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.