Mobile Engineer

Location: Arlington, VA
ApplyLogic is a fast-growing Veteran-Owned consulting firm, headquartered in Dunn Loring, VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment.  We offer challenging and interesting work in a friendly and supportive environment. We deliver best-in-class technical expertise to the Federal Government market through IT professional service contracts. 

Founded in 2004, is a Veteran Owned Small Business, ISO9001:2015 certified with over $7M annual revenues and 35 employees. Our growth has been recognized in the Washington Technology Fast 50 and the INC. 5000. We are seeking a Mobile Engineer to work on large scale projects in Arlington, VA (travel will be required).

 
Responsibilities:
 
  • Take total ownership of issues and drive them to closure, maintaining accountability to customer
  • Prepare metrics, analysis, status reports at regular cadence expectations.
  • Develop and test possible workarounds for problems until root cause has been discovered and a permanent fix has been implemented
  • Leverage available knowledge and skills towards the goal of world-class service in an efficient scalable fashion
  • Work closely with the BlackBerry Support Analyst teams to provide guidance and assistance when they are faced with new or challenging problems, and mentoring them in any technical areas required
  • Technical aptitude in resolving complex technical server, mobile application and/or networking issues
  • Provide senior technical expertise and knowledge of the BlackBerry solutions to BlackBerry customers in a presales and post sales consulting capacity.
  • Ensure BlackBerry products are of highest quality by contributing feedback and coordinating with internal teams such as Engineering, Sales, Product Management, and Operations, for fixes or areas of improvements; Ensure the key accounts’ BlackBerry product needs are met.
  • Engagement in consultative, deep technical discussions with customers on best practices, capabilities, configuration to keep the customer engaged, interested, and a secure partner.
 
Qualifications:
 
  • Bachelor's degree in a technical related field or equivalent combination of education and experience
  • Experience with architecture, design, deployment and operations of UEM and BlackBerry Dynamics
  • 2-4 years of experience in technical presales, software platforms or end to end IT solution implementation preferably within the wireless, high tech or telecom industry.
  • Minimum 4 years’ experience as a technical support analyst, or comparable role
  • Previous experience in large enterprise IT organizations (e.g. Infrastructure, application development, security or IT support) 
  • Strong organization, time management and project planning/execution skills
  • Technical knowledge of firewalls, proxies, WiFi/Bluetooth connectivity, wireless networks, software distribution, asset management and network infrastructures would be an asset
  • Intermediate-to-expert level working knowledge of MS Exchange (including O365), SQL, Active Directory, and Lotus Domino
  • Knowledge of wireless carrier networks, as well as Smartphones, Tablets, BlackBerry OS/devices, iPhone, Android and Windows Phone Operating platforms.
  • Experience in installing, diagnosing and troubleshooting server and client-related problems, such as performance problems, permissions issues and lockups.
 
Clearance:
 
  • Active Secret Security clearance
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ApplyLogic is an equal opportunity employer. The Equal Employment Opportunity Policy of ApplyLogic is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. ApplyLogic hires and promotes individuals solely on the basis of their qualifications for the job to be filled. ApplyLogic believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.