Windows Laptop Services Engineer

Location: Laurel, MD
ApplyLogic is a fast-growing Veteran-Owned consulting firm, headquartered in Dunn Loring, VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. We deliver best-in-class technical expertise to the Federal Government market through IT professional service contracts. 

We offer a competitive salary with a robust Fortune 500 type benefits package: employee assistance, employee adoption, 401K with match, medical, dental, vision, life, short-term and long-term disability, 15 paid time days off, 10 holidays, unlimited web-based training and up to $5K towards continuing education and/or professional development and more!
 
Founded in 2004, ApplyLogic is a Veteran Owned Small Business, ISO9001:2008 certified with over $7M annual revenues and 35 employees. Our growth has been recognized in the Washington Technology Fast 50 and the INC. 5000. We have an immediate Windows Laptop Service Engineer position available in Laurel, MD

Job Description and Responsibilities:

The Windows Laptop Service Engineer will be responsible for the overall design, maintenance and support of Windows 10 laptop solution that will be managed off the Windows Domain using a Mobile Device Management (MDM) solution
 
Requirements:
  • Collaborate with TCO and OIS to design solution which meets USCB network and security requirements
  • Lead the ATO process from the Technical Integrator team
  • Lead technical presentations for Review Board approvals.
  • Ensures adequate infrastructure monitoring, reporting, and alerting systems are in place on the Laptop device. Identifies the need for new security technology solutions; designs, reviews and collaborates on the deployment of new solutions.
  • Research new technology involving computer hardware and software to enhance the security posture.
  • Solution validation and testing, ROI and deployment strategy; Interface with existing and new vendors relevant to Windows 10 laptop technology and security. Apply information and knowledge to an endpoint technology road map
  • Apply best practices, strategies, methodologies, and approaches to systems administration tasks and complex projects
  • Knowledge of methods that manage the distributed desktop environment including: platform OS, Group Policy, security deployment protecting corporate data and resources from virus, malware and hacking in a non-domain joined environment
  • Demonstrated knowledge of infrastructure security, including windows, Unix/Linux, desktop/laptop.
  • Experience working with Office productivity tools and desktop management tools is desired
  • Lead the definition of the direction and strategy for office services architecture/design to ensure the operational needs are being addressed against aggressive schedules.
  • Lead the development of action plans to design and implement solutions required to meet the 2020 Field Mobile Lister Laptop computing environment requirements
  • Designs and documents Laptop Services architecture and associated designs by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
  • Provide enhancements or improvements to Laptop Services architecture by studying current designs and determining areas for improvement.
  • Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
  • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
  • Maintains system protocols, architecture, requirements, and associated design documents by enforcing traceability, updating procedures, analysing system and program changes.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
 
Required Skills:
  • Creates OS image/build packages, application packages and undertake OS installation/troubleshooting. 
  • VDI (Virtual Desktop Infrastructure) managing the virtual image.
  • Understands AD structures, Global Policies (GPOs), User permissions​
  • Extensive knowledge of Windows 7 — 10 and Server 2003 - 2012 R2
  • Strong engineering skills in Windows server and desktop infrastructures
  • Strong imaging and deployment skills
  • Strong skills in patch management using WSUS and like technologies
  • Software Packaging and deployment.
  • Enterprise Management (SCCM, WSUS, Admin Studio)
  • Exchange, SharePoint, Active Directory,
  • Hardware, virtualization, and enterprise storage skills
  • Intermediate level knowledge of VDI and supporting technologies required for the delivery of virtual desktop services
  • Ability to plan, prioritize, organize, schedule and execute assignments
  • Knowledge of cloud infrastructure environments such as Amazon AWS
 
Education and Certifications
  • 10 years of experience
  • Bachelor's degree
  • MCSA/MCSA, VCP, Cloud Computing, Network+
 
Clearance:
  • U.S. Citizenship
  • Public Trust, or must be able to obtain a Public Trust clearance
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ApplyLogic is an equal opportunity employer. The Equal Employment Opportunity Policy of ApplyLogic is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. ApplyLogic hires and promotes individuals solely on the basis of their qualifications for the job to be filled. ApplyLogic believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.