NOC Analyst

Location: Laurel, MD
ApplyLogic is a fast-growing Veteran-Owned consulting firm, headquartered in Dunn Loring, VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. We deliver best-in-class technical expertise to the Federal Government market through IT professional service contracts. 

We offer a competitive salary with a robust Fortune 500 type benefits package: employee assistance, employee adoption, 401K with match, medical, dental, vision, life, short-term and long-term disability, 15 paid time days off, 10 holidays, unlimited web-based training and up to $5K towards continuing education and/or professional development and more!
 
Founded in 2004, ApplyLogic is a Veteran Owned Small Business, ISO9001:2008 certified with over $7M annual revenues and 35 employees. Our growth has been recognized in the Washington Technology Fast 50 and the INC. 5000. We have an immediate NOC Analyst position available in Laurel, MD.

Job Description and Responsibilities:
 
The NOC Analyst will support the hybrid cloud infrastructure and its applications. The Analyst will be responsible for monitoring infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources.
This position will support the first shift 7am - 4pm on a 4 week rotation
 
  • Support the duties of the NOC; work with the team leads to execute the functions of the NOC
  • Manage, coordinate, track, report, process and work tickets daily and across shifts
  • Manage, coordinate, implement and remediate security compliance & vulnerabilities
  • Provide system and application diagnoses to remediate issues while engaging other teams as needed
  • Provide compute resource system and application monitoring & remediation support
  • Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
  • Serve as Tier 3 service desk escalation support to customers and application owners
  • Provide Tier 3 troubleshooting support for physical and virtual based server systems
  • Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
  • Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
  • Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
  • Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.)
 
Required Skills:
  • Experience managing Red Hat Enterprise Linux in a medium (250+ systems) enterprise environment
  • Citrix VDI experience
  • Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
  • Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
  • Proficient at scripting using at least one language: bash, sh, powershell, python, ruby, etc.
  • Knowledge of security policies and general vulnerabilities management
  • Expert infrastructure/system/application troubleshooting abilities
  • ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management
  • Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2
  • Experience with Amazon Web Services
  • Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
  
Education and Certifications
  • Bachelor’s Degree and 5 years of experience
  • ITIL Foundation
  • RHEL
 
Clearance:
  • U.S. Citizenship
  • Public Trust, or must be able to obtain a Public Trust clearance
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ApplyLogic is an equal opportunity employer. The Equal Employment Opportunity Policy of ApplyLogic is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. ApplyLogic hires and promotes individuals solely on the basis of their qualifications for the job to be filled. ApplyLogic believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.