NOC Senior System Administrator

Location: Laurel, MD
ApplyLogic is a fast-growing Veteran-Owned consulting firm, headquartered in Dunn Loring, VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. We deliver best-in-class technical expertise to the Federal Government market through IT professional service contracts. 

We offer a competitive salary with a robust Fortune 500 type benefits package: employee assistance, employee adoption, 401K with match, medical, dental, vision, life, short-term and long-term disability, 15 paid time days off, 10 holidays, unlimited web-based training and up to $5K towards continuing education and/or professional development and more!
Founded in 2004, ApplyLogic is a Veteran Owned Small Business, ISO9001:2008 certified with over $7M annual revenues and 35 employees. Our growth has been recognized in the Washington Technology Fast 50 and the INC. 5000. We have an immediate NOC Senior System Administrator position available in Laurel, MD.

Job Description and Responsibilities:

The NOC Senior System Administrator will be responsible for monitoring and responding to incidents, escalations, customer service, operations & maintenance of hybrid cloud resources, DevOps toolsets, and access management systems. This position supports the 1st shift (7am-4pm) in Laurel and Bowie, Maryland and will be 5 days on 2 days off.
  • Manage, track, report, process, assign and work tickets daily and across shifts
  • Manage, implement and remediate security compliance & vulnerabilities
  • Provide system and application diagnoses to remediate issues while engaging other teams as needed
  • Provide compute resource system and application monitoring & remediation support
  • Provide system and application access management support
  • Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
  • Provide and coordinate Tier 2 and 3 technical support to application teams
  • Provide Tier 3 troubleshooting support for physical and virtual based server systems
  • Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
  • Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
  • Provide troubleshooting support for MFP’s and printers (including device management & spooling)
  • Develop/review SOP’s and other documentation for use within the operations team
  • Perform tasks based on SOP’s to perform system and application changes as required
  • Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
  • Serve as service desk escalation support to customers and application owners
  • Manage and maintain server images (AMI/VMware)
  • Provide daily infrastructure analysis reports
  • Coach, mentor and train staff
  • Experience using Microsoft Windows 2012 R2 in a medium/large (1000+) domain environment
  • Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
  • Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
  • Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory
  • Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2
  • Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
  • Proficient at scripting using at least two languages: bash, sh, powershell, python, ruby, etc.
  • Experience using NOC tools such as SolarWinds, AppDynamics, VMware vRealize and/or Splunk
  • Knowledge of security policies and general vulnerabilities management
  • Expert infrastructure/system/application troubleshooting abilities
  • Enterprise helpdesk/service desk experience
  • Managed a minimum team size of 10 systems administrators or NOC agents
  • ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management
Required Skills:
  • Experience automating or orchestrating the provisioning of new services
  • Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.)
  • Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.
  • Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.)
  • VMware Software Defined Network (SDN) NSX proficiency
  • Familiarity with source and artifact control, configuration and knowledge management
  • Knowledge of NIST Information Security Guidelines and FISMA Compliance standards
  • Relevant knowledge of current and emerging technologies
  • Proficient in developing infrastructure-as-a-code solutions for continuous deployment
  • Experienced in supporting project teams in all phases of SDLC
  • Experience in large scale migrations of enterprise applications
  • Experience supporting hyperconverged and converged infrastructure systems
  • Proficient in supporting recoverability and continuity of business operations
  • Ability to develop advanced Excel spreadsheets using pivots and VBA macros
  • Comfortable in a fast pace work environment
Education and Certifications
  • Bachelor’s Degree and 10 years of experience
  • Preferred certifications
    • ITIL
    • RedHat Linux Certified
    • Microsoft Certified
  • U.S. Citizenship
  • Public Trust, or must be able to obtain a Public Trust clearance
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ApplyLogic is an equal opportunity employer. The Equal Employment Opportunity Policy of ApplyLogic is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. ApplyLogic hires and promotes individuals solely on the basis of their qualifications for the job to be filled. ApplyLogic believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.